Job Description
Key Responsibilities:
· Provide application configuration and maintenance on ERP (Oracle eBusiness
Suite)
· Delivering support to business users by investigating and resolving application errors, data
discrepancies and queries and escalating to Oracle where required.
· Working with other team members and company departments to ensure the integrity of the
system is maintained by liaising with appropriate vendors, users and the IT Team.
· Receive, and prioritize requests for support using the IT ticketing system, provide 2nd and 3rd
line support for Oracle eBusiness Suite and associated applications.
· Progress changes and enhancements following change management principles through the
development cycle, including execution and documentation of testing, documentation of
procedures and user support.
· Monitor applications, record problems and identify performance trends. Where appropriate,
take corrective action to improve performance and to avoid problems arising.
· Support the Business Transformation team in the implementation of new business application
software or new releases of existing business software.
· Participate in project meetings by providing expertise and guidance in selecting appropriate
solutions. Provide progress and raise issues to be resolved, and report progress on a regular
basis
· Perform ad hoc duties as required
3 days a week onsite in Sevenoaks is required.