Role: Scanning Associate
Employment Type: Full Time and Permanent
Salary: £26,000
Working Hours: Monday - Friday Office Hours - Fully Office Based
Roles and Responsibilities:
1. Managing the incoming posts, sorting, separating the documents with separators, scanning the documents with required quality standards and within stipulated SLA by maintaining a report of all the numbers and reporting on a timely basis.
2. Maintain control sheets to verify the numbers at every stage.
3. Managing the original documents received via post, by taking a copy of the document, maintaining a log, and returning the originals by post back to the sender.
4. Damaged mails must be tracked and reported with evidence on time.
5. Rejection/exception queues to be addressed on time and resolve the issues related to scanning.
6. Few physical forms need to be filled manually as per the process manuals and to be initiated to the sender.
7. Working with internal teams to resolve any scanning-related issues.
8. Must adhere to all compliance and information security standards and must report any breach or incident on time.
9. Managing in-house printing for certain processes and to be made ready to dispatch by packing in envelopes with required stamping types.
10. Documents maintained in secured storage must be handled carefully for rescanning requests.
11. Must follow the standard procedures defined for scanning and handling the posts.
12. Must be able to work in a team environment, communicate with other agents, and promote positive work ethics.
13. Should be customer-centric and focused on delivering excellence.
14. Should possess effective problem-solving skills and can deliver timely resolution.
15. Complete shift duties, follow procedures to ensure completion, and pass to the next shift as necessary.
16. Meet targets like Quality, AHT, Compliance, Attendance & Adherence.
17. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
18. Ability to manage priorities, multi-task & cross-skill across all the tasks.
Competencies/Skills:
1. Should be Undergraduate / Graduate with experience in front office/ administrative/ office operations.
2. Ability to work in a target-oriented environment.
3. Should be a good team player.
4. Should have excellent interpersonal skills.
5. Strong ability to multi-task.
6. Ability to read and understand a wide range of materials.
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