Job Description
Senior Technical Support
Middlewich
Permanent
£35,000-£40,000
We're currently on the lookout for a skilled and driven Senior Technical Support professional to join a supportive and welcoming Technical environment in Middlewich. We are seeking a candidate who shows willingness, and the ability to get stuck in!
* Contract: Permanent
* Salary: £35,000-£40,000 depending on experience
* Hours: Monday to Friday, 9am - 5pm (with 1 week in 4 on call and occasional weekend working)
* Benefits: Company van available (including a fuel card for business use) or expensed mileage, workplace pension, free parking, 28 days annual leave
Main Duties:
1. Supporting the team and working collaboratively
2. Accurately diagnosing software and hardware faults, resolving client problems via remote networking and site visits
3. Providing high standards of customer care, ensuring efficient problem resolution and maintaining client communication
4. Offering 1st and 2nd line helpdesk support for hardware, software, audio-visual, and telephone equipment
5. Performing additional duties as required
6. Working towards and completing Microsoft Certifications for IT Professionals
7. Auditing new customers' IT systems, providing reports, and discussing findings and recommendations with clients
8. Adherin...