The Assistant Manager assists the General Manager in executing all aspects of restaurant operations and may be assigned specific areas to manage within the restaurant.
Essential Functions
* Manage entire operation of restaurant during scheduled shifts.
* Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
* Assist in the execution of the restaurant’s business plan as directed by the General Manager.
* Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
* Ensure guest service in all areas meet company standards.
* Respond to customer complaints, taking prompt and appropriate action to resolve problems and ensure customer satisfaction is maintained.
* Accurately complete designated duties such as inventory control, ordering of products, and cash control.
* Assist in optimizing profits by controlling product and labor costs.
* Communicate and oversee the execution of product promotions.
* Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of training materials, establishment of performance expectations, and by conducting performance reviews.
* Prepare hourly employee schedules to meet the staffing requirements for each day part as determined by the General Manager.
* Expected to exercise good judgment in decision-making and reporting issues to the General Manager.
* Perform other duties and responsibilities as requested by the General Manager.
Qualifications
* Must be at least 18 years of age
* High school diploma
* 2 or more years of management experience at a restaurant chain
* Dedication to providing exceptional customer service
* Effective time management and prioritization
* Ability to work a minimum of 50 hours of scheduled time; two closing shifts per week, one being a weekend closing shift.
* Ability to work flexible hours and days to support business hours and needs.
For physical requirements of the position, please contact HR for the complete job description.
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