The Operational Manager for Therapies will manage multi- professional staff within the Inpatient Therapy service and will work in partnership with the Team Leader, Inpatient Therapy Service Manager and Head of Therapy Professions on the planning, development and continuous improvement of patient care processes. Appropriate working relationships will be established with colleagues in services and Divisions within the local health and social care economy with whom their services interact and with appropriate external bodies for the fulfillment of particular service issues. To play a lead role in the modernisation and redesign of clinical services and support the Inpatient Therapy Services Manager and Head of Therapy Professions in interpreting and delivering local and national strategy into practice across the Inpatient Therapy Services. To promote a culture of continuous improvement across the Inpatient Therapy Services, thus contributing to the achievement of CHFTs values and objectives. To be an excellent communicator, who confidently and efficiently manages a wide variety of situations, challenging and resolving problems relating to patient care/ personnel and resource issues in a timely manner. To balance own managerial role and duties, responding instantly and flexibly to the daily changing needs of the service. Provide effective managerial leadership to the teams Be involved in/lead on patient safety and quality initiatives for the Division. Represent the Division at meetings for specified activities, as required by the Inpatient Therapy Services Manager or Head of Therapy Professions. Clinical Duties There are no clinical responsibilities attached to this position. Managerial Duties Provide visible, operational leadership within Inpatient Therapy services. To assist the Inpatient Therapy Services Manager and clinical Team Leader in the production of business plans and service development for the service, where appropriate leading on specific service plans. To lead on or support new regional or local initiatives. To analyse, monitor and manage patient activity and other service performance in a way that complies with National, Regional or local standards, targets and performance contracts. To monitor the workload of staff and resolve any day-to-day management issues within the services. To provide opportunities for the professional development of the inpatient therapy teams within the modernisation agenda, and act as a point of reference and advocate for the team, escalating professional issues to the Head of Therapy Professions. To be responsible for supporting staff in the development of their scope of professional practice. To ensure that all staff are successfully engaged in professional training and development activity To ensure that staff are supported through supervision to be reflective and accountable practitioners and professionals. To implement principles and processes of governance; clinical or otherwise and ensure that staff adhere to them. To identify and provide analysis of complex issues that impact on service delivery such as capacity and demand for services and use the data available to evidence the need for service improvement, developing appropriate plans and business cases where required To support the delivery of high quality services that are underpinned by current evidence, best practice and validated research. To provide advice and guidance, and contribute to the development and review of protocols, standards, guidelines, care pathways, and policies. To manage expected/unexpected clinical events within the team. To contribute to the effective and efficient delivery of organisational aims, ensuring that these are matched with specific organisational objectives and that learning needs are identified. To manage resources within the services budget, to monitor the budget and check monthly statements, consulting with the Inpatient Therapy Services Manager on budget expenditure in the service area. To manage the analysis of data to ensure the Inpatient Therapy Services Manager and Head of Therapy Professions has access to timely and accurate information on all key performance indicators. To produce reports on financial, contractual and performance as required. To participate in benchmarking, policy setting and review to ensure standards are maintained and reviewed. To manage staff within service areas in such a way that contracts and targets are delivered. To be responsible for managing all aspects of leave within the team. To be responsible for organising and conducting team meetings, and to interpret and communicate management policy and other decisions to team members. To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the Inpatient Therapy Services Manager and the Head of Therapy Professions. To participate in Trust and Division-wide programmes where appropriate to contribute to the modernisation and personalisation of services as required. To lead on defined Service Improvement or projects on behalf of the Division as agreed. To encourage the development of any staff directly managed to their full potential through systematic individual performance review and the establishment of personal development plans, reflecting the needs of the organisation and the individual. To manage sickness, disciplinary and performance issues in line with Trust policies as documented in the locally agreed protocols. To demonstrate leadership behaviours and motivate staff within the service area. To ensure effective systems of communication are in place and utilised. To ensure compliance with all relevant Trust policies, as documented in the locally agreed protocols. To recruit and induct staff in line with Trust policies and procedures, as documented in the locally agreed protocols. To anticipate staff shortages and take action to minimise the impact on service delivery. To be responsible for implementing risk management arrangements in line with the governance strategy for the Division. To support the monitoring of compliance with internal and external governance and best practice requirements in the Service. To manage conflict resolution relating to patient care/ personnel and resource issues in a timely manner. To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions, or being investigator of incidences where required analysing and addressing areas of concern highlighted. Ensure all action plans are completed and implemented appropriately. To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered. To support the systems of incident reporting and education of staff following incidents and adverse events. To maintain and develop an environment and culture of care that improves health, wellbeing, safety and security of each individual. To regularly assess risks to health, safety and security using the results to promote and improve practice. To support a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints and is shared across the division. Ensure Risk Registers are updated monthly for your designated area Financial Duties Be accountable to the Head of Therapy Professions for the financial performance of the delegated service budget taking actions to limit spending when required. Ensure training is attended to enhance the knowledge/ability and information required to understand the current financial framework. Identify cost pressures, service development and cost improvement plans, escalating issues to the Inpatient Therapy Services Manager as required. Ensure that the Trust Standing Financial Instructions are adhered to and that all staff has an understanding of these instructions. Managing Self Participate in regular supervision. Attend all mandatory training. Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the Trust Appraisal. Comply with all Trust policies, procedures and protocols. Carry out duties with due regard to the Trusts Equal Opportunity Policy. Seek advice and support from Line Manager whenever necessary. Maintain professional conduct including appearance at all times. Ensure maintenance of Professional Registration. This job description is an outline only and is not definitive or restrictive in any way. It will be regularly reviewed and may be amended in the light of changing circumstances following consultation with the post holder.