Communication skills Facilitate communication, which results in clear responsibilities being identified within the multi-professional team There is a requirement to exchange verbal and written information with patients, staff and carers requiring tact and diplomacy. The post holder needs to ensure that all barriers to understanding are overcome by using differing strategies to meet individual need. Ensure appropriate system are in place for the safe and timely discharge of patients including EDD, patient choice leaflets and that patients and their carers are consulted with regarding discharge planning. Attend and be an active member of Directorate/ Divisional meetings and working groups. Ensure that patient concerns are addressed on the ward/department and work with the Patient Advisory and Liaison Service (PALS) and patient forums. Participate in the resolution of complaints / adverse incidents and implement action plans to prevent re-occurrence. It is expected that ALL employees of the Trust will take part in the appraisal process each year with the first appraisal taking place within the first 6 months from appointment. Hold regular minuted ward / department meetings as a means to provide an opportunity to share information and suggestions and to problem solve. Knowledge, Training & Experience Current NMC registration Degree level qualification in Health/Nursing Related Studies Have experience of teaching and assessing Formal leadership and management training Minimum of 3 years post registration experience to include 1 year experience of taking charge of a ward/department on a shift basis. Ability to lead change and lead new ways of working Ability to do a minimum of 2 clinical shifts/week Ability to participate in Senior Staffing rota for the Division (may include weekends Managerial To be aware of available resources to promote the efficient management of the ward or department and be responsible to manage all resources within budgets. To participate in the timely admission and discharge of patients - liaising with other agencies to ensure continuity of care between hospital and community. To ensure the safekeeping of patient's property and valuables in accordance with agreed policy of University Hospital of North Staffordshire (NHS) Trust. Follow agreed policy for accepting gifts, donations and proceeds of fund-raising activities as laid down in Standing Financial Instructions. To have an understanding of the UHNM policy regarding any complaint received from a patient or their relatives. To participate in the maintenance of equipment, within the ward or department, with regular checking of all equipment and ensuring that repairs are performed as soon as possible. To maintain accurate and concise records - including patient data, Adverse Incident forms and to supply such statistical information as is requested by senior managers. Management of the scheduling team Clinical and Quality Assess he care needs of patients, ensuring a continuity of care; developing, implementing and evaluating individual care plans, promoting holistic patient focused care, documenting such appropriately. Provide holistic care and all types of therapies through the different routes of administration, and ensure reactions and complications are dealt with in a timely and appropriate manner, follow SOPs/policies; Ensure that care activities are research-based or best practice and in keeping with changes in the field of activity. Contribute to and participate in the development of new ideas and initiatives. Participate in clinical supervision if post holder wishes, and reflective practice Participate in and contribute to the effective implementation of clinical risk management within the ward area.