LSH Auto is excited to announce we have a Service Advisor position at our dealership in Stockport. We are looking for a passionate individual to provide outstanding service and support to our customers while ensuring their needs are met with professionalism and efficiency.
Hours: 45
Salary: £27,500 Plus OTE
Responsibilities:
1. Greeting customers and managing service appointment schedules
2. Assessing and documenting customer concerns regarding vehicle issues
3. Providing transparent and accurate estimates for both services and repairs
4. Collaborating with technicians to ensure high-quality and timely service delivery
5. Keeping customers informed about the progress of their vehicle's service
6. Addressing customer inquiries and resolving complaints efficiently
Requirements:
1. Proven experience as a Service Advisor, ideally in the automotive industry
2. Exceptional communication and customer service skills
3. Strong organisational skills with the ability to prioritise tasks effectively
4. Knowledge of automotive products, systems, and services
5. Ability to thrive in a busy, fast-paced environment
6. Proficiency with service-related software and tools
7. A full UK driver's licence
If you are dedicated to providing excellent customer experiences and are enthusiastic about cars, we would love to hear from you!
Benefits:
1. Colleague Referral Scheme (£500 - £1000)
2. A range of Mercedes Benz training and leadership programmes
3. Platinum Plus Rewards Scheme
4. Colleague Car Purchase Scheme
5. Eye care Vouchers
6. Life Assurance (4 x annual salary)
7. 31 days holiday (including bank holidays), rising to 38 days with length of service
8. Wellbeing Support
9. Company Pension
10. Full uniform provided
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