Head of UC and CC
Your Role
As the Head of UC and CC, you'll:
* Own and manage UC, Contact Centre, and Voice technology services including delivery to customers.
* Be the go-to person for issue escalations, providing leadership to swiftly resolve any disruptions.
* Continuously improve services, leveraging product investments and exploring new technologies.
* Maintain a deep technical knowledge of VoIP, Collaboration, Contact Centre, Call Recording, etc.
* Oversee customer project delivery, ensuring a stellar customer experience.
* Drive technology, platform, and system efficiencies, contributing to modernization plans and cost savings.
* Build trust with stakeholders and senior leaders, both within and outside the product team.
* Lead the team, guiding them through recruitment, onboarding, development, and performance reviews.
* Ensure effective use of team time and manage supplier relationships to meet high standards.
What You Bring
* In-depth knowledge of platforms like UCaaS, Contact Centre, Call Recording.
* Previous experience of delivering a similar role within another IT Service Provider/MSP/VAR.
* Strong technical skills across a broad range of technologies and experience in managing technical infrastructure.
* Ability to integrate various platforms to deliver a quality customer experience.
* Understanding of IT infrastructure components (server, storage, application layers).
* Experience in managing senior stakeholders and adapting communication styles.
* Vendor management skills, preferably in a managed-service arrangement.
* Team management experience, including risk identification and budget forecasting.
* Decision-making skills in time-critical situations.
On offer
* £80-110K base + bonus (DOE)
* Hybrid working is preferred (Central London) but flexible here for the right candidate