Castle hospitality are working with a prestigious five-star property set in the countryside with a salary of £65,000 - £70,000, this 17th-century hotel combines stately grandeur with contemporary luxury. Recognised as a leader in hospitality, it has achieved world-class status through internationally respected accreditations and offers a truly distinctive guest experience.
This exceptional property features:
* 47 opulent rooms and suites
* Five restaurants and three bars
* An award-winning spa and state-of-the-art gym
* Membership in leading global luxury hotel groups
We are seeking a Executive Head of Housekeeping to lead the Housekeeping team.
The successful candidate will ensure that the highest standards of cleanliness and presentation are maintained throughout the property, delivering a flawless guest experience in line with luxury hospitality standards.
Key Responsibilities
* Develop and deliver a structured training programme for the Housekeeping team
* Lead departmental inductions for new starters and deliver personalised onboarding
* Create and manage rotas for all team members, ensuring staffing levels remain within budget
* Monitor and analyse daily labour forecasts to optimise operational efficiency
* Supervise and support the team to deliver consistent, high-quality room standards
* Ensure timely turnaround of rooms and public areas to maximise service delivery
* Oversee stock control and maintain accurate records for linen and guest amenities
* Manage lost property processes and ensure compliance with retention and disposal policies
* Maintain all departmental equipment, reporting faults and arranging repairs as needed
* Promote health and safety awareness, ensuring all hazards and issues are reported promptly
* Ensure COSHH documentation is current and staff have acknowledged their understanding
* Respond promptly to requests from management and Heads of Department
Skills & Experience Required
* Proven experience in managing a large team within a high-end hotel environment
* Previous experience as a Head Housekeeper in a five-star property is desirable
* A proactive and hands-on approach, with a continuous improvement mindset
* Strong motivation to deliver excellence for guests and colleagues alike
* Familiarity with Forbes and LQA service standards is advantageous
* Flexibility and adaptability, with the ability to thrive in a dynamic team setting
* Various shift patterns and working hours are available.
Benefits Include
* Service tips typically over £200 per month
* Complimentary meals on duty and uniform provided
* Free on-site gym access with personal trainer support
* Free employee parking
* ‘Refer a Friend’ bonus scheme
* 31 days annual leave, increasing with service
* Extensive training and professional development opportunities
* Contribution towards work shoes, eye tests, and professional memberships
* Discounted live-in accommodation for eligible roles
* Exclusive hospitality sector employee discounts and wellbeing resources
* Team awards and celebratory events throughout the year
* Employee recognition schemes and discount on hotel services
* Cycle to work scheme and instant access to wages via a salary advance app
* Health cash plan via Simplyhealth
Please contact harrison@castle-employment.co.uk for a confidential conversation.