Senior Mental Health Administrator - Oxford
Are you seeking a vacancy within a dedicated and unique administration team? Do you have experience in a fast-paced, varied administration role?
We are looking for an enthusiastic, empathetic individual who is well-organised and has a keen eye for detail, to join our team.
The Adult Mental Health Team, forming part of Oxford Health NHS Trust, based in the heart of Oxford City, is keen to hear from individuals who are interested in joining a unique administrative team. We are dedicated to supporting Doctors and other medical staff who provide support to Adults of working age experiencing Mental Health issues.
This is a special administrative role, which can be demanding, challenging, and requires skill to handle all contacts with confidence, compassion, patience, and professionalism. It sits within a larger team that is extremely supportive, and together we all make a real difference in the community.
Good communication skills are essential together with high levels of emotional resilience. In return, you will receive support and development from the team and the Trust itself, such as continuing professional development, opportunity to undertake apprenticeships, yearly appraisals, etc. Supporting everyone with their mental health has always been important to us but never more so than now.
This post will be full-time, Monday to Friday 9:00 to 17:00. You will be based at the Warneford Hospital working within one of our three sub-teams. Parking is currently available for staff.
Main duties of the job
The responsibilities of the role include, but are not limited to:
* To provide comprehensive administrative support to the AMHT.
* Managing all aspects of Doctors Outpatient Clinics - booking, rearranging, and outcoming of appointments and ensuring all electronic databases are appropriately updated.
* Receive and deal with correspondence and take appropriate action.
* Receive telephone calls, responding in a confidential and sensitive way and action in the appropriate manner. This may include highly sensitive information such as emergency calls and calls from distressed patients or relatives.
* Audio and/or copy typing of letters and reports to patients, GPs, and other professional agencies.
About us
Oxford Health NHS Foundation Trust provides physical, mental health, and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath, and North East Somerset.
Our services are delivered at community bases, hospitals, clinics, and people's homes, delivering care as close to home as possible.
Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
At Oxford Health, we offer a wide range of benefits designed to support your career and wellbeing. These include:
* Excellent opportunities for career progression
* Access to tailored individual and Trust-wide learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount across a wide range of shops, restaurants, and retailers
* Lease car scheme
* Cycle to work scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (please note waiting lists may apply)
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role, and you should refer to the job description, person specification, and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for an interview, and you should ensure that you refer to these within your application to increase your chances of being selected for an interview.
If you have any questions about the role or the team, please do get in touch with Dee Kyaagba, Office and Administration Manager, on 07765545451.
So, if you have administration experience and are interested in working in a Mental Health setting, this could be the opportunity for you and just the team member we are looking for!
Person Specification
Training and Qualifications
* GCSE A-C or equivalent in English and Mathematics
* Secretarial training or equivalent experience of MS Office, particularly Outlook, Word, and Excel
Knowledge and Experience
* Extensive knowledge of Microsoft Office applications
* Experience of working alongside multiple internal and external agencies
* Experience of adapting to change and managing work in a changing environment
* Proven experience of working in an office environment
* Knowledge of Carenotes and eRS
* Experience of working in NHS setting or similar healthcare setting
Skills
* Ability to manage and prioritise own workload
* Excellent verbal and written communication skills
* Ability to manage diverse workload whilst dealing with frequent interruptions and a high volume of telephone calls
* Experience of using digital transcribing solutions
* Ability to cope effectively under pressure in a busy environment with high levels of emotional resilience
* Flexible and responsive approach
* To show respect and empathise with patients
* A desire to work in Mental Health
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,530 to £29,114 a year per annum/pro-rata
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