Job summary We are recruiting for a Pathway Validation Tracker who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The Trust is committed to meeting all targets within the Referral to Treatment (RTT) patient pathway, which measures the total period waited by each patient and to manage each patient's journey from referral to treatment in a timely and efficient manner. If you're up for the challenge and want to work with a dynamic and supportive team that can really help shape the future of patient care, then please apply or contact us for further information. At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job Provide expertise and support within the RTT Validation team liaising with clinicians, general managers, service managers, service co-ordinators and clerical staff in the delivery of patient care via the Trust's elective waiting lists. Support the administration of the patient's referral to treatment (RTT) pathway with advice and training and is responsible for the accuracy of information on the Trust's Patient Tracking Lists. Lead on identified issues and projects to help improve RTT data quality across the Trust. Responsible for ensuring that patient records' have the correct clock start and stop byvalidating and interpreting patient pathways from first outpatient appointment through to firstdefinitive treatment. This may involve adjusting / correcting patient pathways where inaccurate dataentries have been input into Lorenzo. Liaise with internal departments and external providers and to ensure that tight deadlinesare met (both internal and external). Liaise closely with 18 week validators in the Trust in order tofacilitate the patient pathway to ensure the timely management of patient care and that the MDStargets are met. Communicate, cascade changes, issues discussed at meetings the post holder attends to all staff within the Division; this may be of a contentious and confidential nature. To help establish and maintain a communication cascade within the operational team to ensure all staff are aware of bothTrust and departmental developments. About us At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Date posted 12 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 361-6831837 Job locations Lister Hospital Coreys Mill Lane Stevenage SG1 4AB Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person Specification Qualifications/ Training Essential IT qualifications / skills - NVQ4 / 5 Working knowledge of MS office, especially Excel. Educated to A level standard or equivalent experience Desirable Evidence of continuing professional and personal development Previous Experience Essential Extensive administrative experience within the NHS Experience of service development Office administration in a busy environment Customer / patient care Good understanding of medical terminology Good understanding of PAS Desirable Have knowledge of an Access Policy and departmental processes Knowledge of Lorenzo Skills Essential Active and supportive team player Ability to work without supervision Ability to work on own initiative Ability to undertake and co-ordinate project work Be flexible Ability to work with people at all management levels as the role requires liaising with Directors, General Managers, Service Managers, Service Co-ordinators Knowledge Essential Experience of assisting with delivery of training In depth understanding of 18 weeks and patient pathways Excellent communication skills Problem solving - identify problems, recommend and implement solutions / change Attention to detail Understand how steps in a sequence of events can link together Other Requirements Essential Understanding of, and commitment to, equality, diversity and inclusion Person Specification Qualifications/ Training Essential IT qualifications / skills - NVQ4 / 5 Working knowledge of MS office, especially Excel. Educated to A level standard or equivalent experience Desirable Evidence of continuing professional and personal development Previous Experience Essential Extensive administrative experience within the NHS Experience of service development Office administration in a busy environment Customer / patient care Good understanding of medical terminology Good understanding of PAS Desirable Have knowledge of an Access Policy and departmental processes Knowledge of Lorenzo Skills Essential Active and supportive team player Ability to work without supervision Ability to work on own initiative Ability to undertake and co-ordinate project work Be flexible Ability to work with people at all management levels as the role requires liaising with Directors, General Managers, Service Managers, Service Co-ordinators Knowledge Essential Experience of assisting with delivery of training In depth understanding of 18 weeks and patient pathways Excellent communication skills Problem solving - identify problems, recommend and implement solutions / change Attention to detail Understand how steps in a sequence of events can link together Other Requirements Essential Understanding of, and commitment to, equality, diversity and inclusion Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East and North Herts NHS Trust Address Lister Hospital Coreys Mill Lane Stevenage SG1 4AB Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)