Job Description
Are you an experienced IT Support Analyst / IT Engineer with experience in 1 st, 2 nd and 3 rd line support? Are you looking for your next career move in the Bridlington area, to work for a growing manufacturing business?
Do you want to work in a friendly team where you can get involved with a number of different IT projects as well as day to day support across 2 sites in the area?
Do you have good communication skills and like to speak to colleagues and other stakeholders across the business?
We are delighted to be working with a fantastic employer based in the Bridlington area who are looking to bring an additional Senior IT Support Analyst into their IT team.
What the Senior IT Support Analyst job involves
1. Providing 1 st, 2 nd and 3 rd line support to employees across two sites in the region. Escalating specific tickets when needed.
2. Providing support for colleagues and customers with networking and IT issues.
3. Support the IT Manager with the implementation of ITIL and an ITSM.
4. Manage the resource planning of user PCs, Licencing and the roll out of a new Lap Top project to over 150 staff.
5. Support with business continuity planning and testing.
6. Monitor and maintain backup systems and any file restore requests.
7. Maintain accurate hardware and software asset inventory system.
8. Conducting daily health checks ...