3rd Line Support Engineer - Hitchin - £45K
My client, a high-performing MSP, is currently seeking an experienced and motivated 3rd line support professional to join the team. The role will involve spending time between customers' sites providing in-person support and the Hitchin office. The ideal candidate will come from an MSP background with both onsite and support desk experience.
Requirements
* Outstanding problem-solving and troubleshooting skills.
* Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune.
* Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams.
* Management and troubleshooting of Windows Server, including Remote Desktop Services, Active Directory, AD Sync, and Group Policy.
* Virtualization technologies such as Hyper-V.
* Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs, and VPNs.
* Understanding of security concepts, Cyber Essentials framework, compliance, and governance.
* Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations.
* Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services.
* Experience with PSA (Autotask preferred) and working to SLAs.
Desirable Skills & Qualifications
* Microsoft Certifications.
* Exposure to ITIL or other ITSM frameworks.
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