Customer Service Advisor / Financial Services / Banking / Birmingham / £25,000 to £30,000
Job Title: Customer Service Advisor
Location: Birmingham City Centre (3 days in-office, hybrid working)
Employment Type: Full-time
About Us
We are a dynamic organisation in the financial services sector, committed to providing exceptional customer experiences. Specialising in mortgages, Buy to Let & Portfolio lending, and related financial products, we pride ourselves on delivering tailored solutions to meet our customers’ needs.
Role Overview
As a Customer Service Advisor, you will be the first point of contact for our customers, providing expert support and guidance. This role is ideal for a proactive individual with experience in financial services, particularly within the mortgage or loan industry.
Key Responsibilities
* Handle inbound and outbound customer enquiries professionally and efficiently.
* Assist customers with queries relating to mortgages, loans, and related financial products.
* Maintain accurate records of customer interactions and transactions.
* Resolve complaints or escalate issues when necessary, ensuring customer satisfaction.
* Educate customers on our products, services, and policies.
* Collaborate with internal teams to ensure smooth service delivery.
What We’re Looking For
* Demonstrated experience working within Banking
* Proven experience working within a contact centre environment
* Experience with: Savings, lending, mortgages, retail banking
* Strong customer service skills with a passion for helping people.
* Excellent verbal and written communication skills.
What We Offer
* Competitive salary and benefits package.
* Hybrid working model (3 days in-office, 2 days remote).
* Comprehensive training and development opportunities.
* A supportive and inclusive workplace culture.
* Opportunities for career progression within a growing company.
How to Apply
Please submit your CV and a brief cover letter explaining your suitability for the role. We look forward to hearing from you!