Duty Manager
Weekends and Holidays | Full Time | Pay is DoE
We are currently recruiting for a Duty Manager at Hobbledown West London.
The Escapade Group owns and operates 5 visitor attractions within the M25. We welcome over 1 million people a year through our doors and host over 3000 birthday parties a year. We are a young company and have further plans for growth over the next few years.
About the Role
As the Duty Manager, you will ensure the attraction runs smoothly and efficiently on a day-to-day basis, with a focus on the visitor experience and the efficient running of birthday parties. The Duty Manager will also be very health and safety conscious to ensure a safe environment for all employees, visitors, and animals.
This position will play a key role in handling visitor feedback and issues, driving continuous improvement, and addressing any themes and trends in relation to feedback while delivering the best visitor experience possible.
Based in Hounslow, this is a full-time position that will include weekends. The salary for this role is dependent on experience, plus team benefits.
About the Person
We are looking for a strong Duty Manager who is:
1. A “hands-on” people manager who leads by example
2. Passionate about delivering the best visitor experience
3. Able to respond to visitor feedback and issues and ensure a positive outcome
4. Resilient and tenacious
5. Dynamic, creative, and solutions-focused
6. Very organized, structured, and always striving for excellence and continuous improvement
7. Well-presented, confident, and outgoing
8. Comfortable working in a very fast-paced environment
9. Focused on health and safety, employee engagement, the visitor experience, and cleanliness
10. Previous experience of working in a visitor attraction/venue is highly attractive
How to Apply
If you believe you have what it takes to come on board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.
We are currently accepting applications and plan to hold interviews in Jan/Feb 2025.
Recruitment Agencies
Please note, we are not working with any recruitment agencies at this time. As such, we do not accept any speculative CVs and/or candidate profiles and are, therefore, unable to consider these.
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