About Veriswap
Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission!
Who We’re Looking For
Someone who embodies our core values:
* Competitive greatness
* Unimpeachable character
* Speed is king
Day to Day Responsibilities:
1. Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap, and customer complaints.
2. Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs
3. Communicating shipment requests to our logistics team to ensure timely delivery of packages
4. Reporting any bugs in our operational flow that our tech team can fix.
At Veriswap, You’ll Enjoy:
* Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market
* Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.