Better content. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We turn big ideas into the products, content and services millions of people love.
The Contribution and Origination Support department is responsible for providing technical support and maintenance of broadcast systems, equipment, software applications and networks. This includes troubleshooting hardware/software issues as well as performing preventative maintenance on all related components. The successful candidate will be able to work independently with minimal supervision while also being a team player in order to ensure the smooth operation of our broadcasting operations.
Provide world class 1st line technical support and timely fault analysis for the Broadcast Playout platforms, Live Content Delivery and News Operation Centre's MCR operational teams as well as 3rd party pass-through services.
Work a regular shift pattern in one of two engineering teams formed of Associate/Junior Engineers, Engineers & Senior Engineers
Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large MCR and Playout facility.
Field calls, deal with routine maintenance and proactive checks, attend routine fault reports
Effective communication and people skills, including coaching.
Knowledge of Microsoft Windows systems (Win10/11, Server 2012-2022) and Active Directory.
Understanding of IP video networks (compressed/uncompressed) and troubleshooting (e.g., Cloud knowledge (AWS/Azure).
Shift Pattern
You will be required to work a shift pattern that covers a 7-day fortnight. This would normally be comprised of Week 1 - Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with a one-hour break. As an associate / junior engineer within the team, you would be scheduled to work the early shift for the first few months, before adding late shifts and an on-call week to a 10-week rotation.
A generous pension package
Private healthcare
Discounted mobile and broadband
Content technology and innovation
Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.
Inclusion & how you'll work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Your office space
Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. We support our community and contribute to a sustainable future for our business and the planet.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check.