JOB DESCRIPTION LINCOLNSHIRE, IL JOB TITLE: M CLUB CONCIERGE DEPARTMENT: FOOD & BEVERAGE REPORTS TO: RESTAURANT MANAGER Pay Range: $15.00 - $17.00 Part Time Benefits: Voluntary Benefits Plans 401(k) & Company Match Employee Discount Paid Time Off - Sick PURPOSE AND PERFORMANCE GOALS To ensure a hospitable and professional atmosphere in the concierge area. Serve all guests providing the highest level of service in an efficient and courteous manner while following Marriott standards, procedures and policies at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following (other duties may be assigned): • Handle all guests’ requests and fulfill them as quickly as possible. • Be very knowledgeable about the resort and its services. • Be very knowledgeable about local area, local events, attractions, sightseeing and cultural events. • Arrange all types of requests for all of our customers such as car rental, airline and train tickets, office services, beauty and barber services, babysitter etc. Arrange presents, repairs and shopping, if requested. • Assist in check-in and check-out of guests whenever needed. • Ensure compliance with accident prevention guidelines. • Ensure that log books, handovers and checklists are completed daily. • Ensure compliance with cash handling. • Recognize all repeat guests and VIPs. Be able to recognize them and know about their special requests. • Be knowledgeable about Marriott Rewards and Frequent Flyer Programs. • Have a thorough knowledge about SOPs and LSOPs within the department. • At all times strive to represent Marriott in the most professional and courteous manner. • Be very knowledgeable about the rooms and their locations, services and facilities of the resort. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE High school diploma or GED and two years customer service experience. LANGUAGE SKILLS Must be able to communicate clearly with guests, customers, supervisors, and fellow employees. MATHEMATICAL SKILLS Must be able to calculate amounts and apply basic addition, subtraction and multiplication. REASONING ABILITY Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the resort. CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable PHYSICAL DEMANDS Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to stand for extended periods of time. Use of hands, fingers, and arms is required. Job frequently requires standing, walking, bending, and crouching. HOURS Due to the business demands of the hospitality industry, and the fact that the resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demand, hours may be reduced at any time. - Employees are held accountable for all duties of job - Acknowledgement: I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description may be modified in writing at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by the Lincolnshire Marriott Resort, Lincolnshire, IL on an "at-will" basis.