Job Description
Company Overview:
Octopaye is a leading payroll software company that provides software solutions to intermediaries, recruitment agencies, and accountancies of all sizes. Our products enable organizations to streamline their payroll operations, improve their customer experience, and grow their business. We are seeking an Account Manager to join our dynamic sales team.
Job Description:
As an Account Manager, you will be responsible for managing and developing relationships with a defined population of our existing clients. You will work closely with our sales team to identify opportunities for growth, provide exceptional customer service via our support desk, and ensure our clients are satisfied with our products and services. Your primary responsibilities will include:
1. Managing an allocated portfolio of accounts and developing strong relationships with key decision-makers.
2. Providing exceptional customer service by promptly responding to inquiries, resolving issues, and addressing concerns with full first-line support desk responsibility.
3. Identifying opportunities to upsell and cross-sell our products and services to existing clients.
4. Collaborating with the sales team to identify new business opportunities, upsell, and generate leads.
5. Tracking and reporting on account activity and customer satisfaction.
6. Participating in team meetings, training sessions, and other company events.
7. Staying up-to-date with industry trends and best practices.
Requirements:
1. Excellent communication and interpersonal skills.
2. Willingness to acquire expert knowledge in payroll software/Octopaye platform.
3. Strong problem-solving skills and ability to think critically.
4. Ability to work independently and as part of a team.
5. Strong attention to detail and organizational skills.
6. Proficient in Microsoft Office and CRM software.
7. Passionate about sales and customer service.
Benefits:
We offer a competitive salary and ongoing training and development opportunities to help you grow your career.
If you are a proactive, self-motivated, customer-focused individual with a passion for service looking to join a rapidly growing company, we encourage you to apply for this exciting opportunity to join our team!
#J-18808-Ljbffr