Job Description
Coordinate lab equipment service, both planned and unplanned.
1. Assist with obtaining quotes from service providers for upcoming service.
2. Manage and track work order requests, including contacting service providers to proactively schedule service to meet client Key Performance Indicators (KPI).
3. Assign labels to laboratory equipment ensuring proper identification.
4. Coordinate and prioritize work requests from vendors while meeting deadlines.
5. Routine follow-up and coordination/planning with external service technicians.
6. Uploading certificates and/or service reports to the appropriate database as services are completed.
7. Maintain a high level of organization and understanding of the pending work requests, and routinely communicate upcoming schedule to end users.
8. Complete inventory of all instruments on site.
9. Responsible for accurate data input into the Asset Management system and customer's management system.
10. Acquire and review field service reports for accuracy and completeness.
11. Host visiting service technicians, ensuring expected work is performed as scheduled and escorting the technicians to the laboratory.
12. Conduct site operations in accordance with terms and conditions of program contract and Statement of Work.
13. Develop and maintain positive and professional working relationships with clients and service providers.
14. Carry out all customer security and safety procedures.
15. Travel between sites as needed.
16. Other appropriate duties as assigned by leadership.
Company Description
Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates in various temp and permanent positions with our 50+ happy clients all over the US and Canada, including Fortune 500 corporations.
#J-18808-Ljbffr