Relationship Manager
£27,000 - £28,000 DOE + up to 50% discretionary bonus
Full Time - Monday – Friday (hybrid basis)
We have a vacancy for a full-time Relationship Manager within the Direct Sales and Online Team, responsible for customer facing sales, working with people at all levels of the business.
After successful completion of the training period, hybrid working is available; up to 2 days working from home, 3 days in the office (option to work 5 office days if preferred).
Key Duties:
Supporting and promoting sales through hire purchase and lease (B2B)
Following a compliant sales process to support the clients in choosing the right finance option for their business, and following client care good practice.
Negotiating finance rates and co-ordinating each stage of the client transaction.
A high level of telephone interaction with clients, the field-based sales team, and dealer sales personnel
Achieving profit and margin objectives (plus other KPIs)
Building relationships with clients through regular calls and emails and responding to inbound enquiries
Nurturing existing relationships with clients and dealer sales personnel
Developing relationships with new clients
Build, manage and maintain sales pipeline
Supporting the team as well as achieving individual objectives
Co-ordinating and taking responsibility for own workload (after training, and supervisor’s support is available for referrals) Person Specification:
Customer service focus, fairness, empathy, good practice
Driven approach, self-motivated, with a positive attitude
Confident, resilient, inquisitive
Effective communication skills – verbal and written
Good admin skills, computer literate, able to use digital technology (training provided)
Ability to prioritise and work professionally whilst managing multiple clients demands
Numerate, accurate, diligent
Team worker, sociable, supportive, empathetic Experience
A levels/BTEC (minimum), degree or equivalent (beneficial)
Knowledge of hire purchase, leasing, or B2B lending (ideal)
An understanding of financial services regulation and standard industry policy such as anti-money laundering, data protection, fraud, treating customers fairly (ideal) Pay & Benefits:
25 days holiday plus Bank Holidays, 5 service days (eligibility criteria apply)
Pension Scheme (15% employer contribution)
Personal and home loan scheme
Discretionary bonus (up to 50%)
Subsidised Private healthcare scheme.
Private dental scheme
Subsidised gym on-site
Free car parking Interested?
Call Laura on (phone number removed) or email (url removed)