Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. The role holder will be responsible for the new vehicle order process from receipt of customer order through to the vehicle being delivered. Manage accurate and timely placement and progression of all new vehicle orders at best price and availability whilst ensuring Alphabet procedures and service levels are adhered to in-line with the overall Sourcing strategy, compliance and regulatory requirements.
Collate and store all relevant and required data for each customer and their orders to support the wider business with in life activities.
Ensure all orders are processed accurately and timely allowing internal processes to be actioned (i.e billing).
Administer and manage all return car tasks, ensuring that all vehicles are returned to the respective owners in accordance with agreed SLAs and no unnecessary costs are incurred by any party.
Action and manage all order issues and queries and ensure a timely resolution, including the management of all requote, cancel & reloads and adhoc requirements.
Manage the customer test drive process by liaising with the supplier network and Internal sales team to ensure customer requirements and fulfilled.
How will we support you:
The business core values are integral to their corporate culture and guide their actions and decisions. Diversity – Valuing diverse backgrounds and experiences to enhance innovation and competitiveness
Compensation
We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There’s free on-site parking available and you’ll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office
Diversity, Equity and Inclusion
Equality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy 1.
Key aspects of policy include:
Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background