IT Support Specialist
Location: South of Birmingham, Hybrid, 3x per week in the office and 2 days remote
Job Description: We are seeking an experienced IT Support Specialist to join our client, a global SaaS business.
As an IT Support Specialist, you will be responsible for providing comprehensive support to end-users, contributing to the general responsibilities of the IT department, and utilizing your skills and experience to address specific IT support tasks.
We're looking for someone confident supporting both Windows and Mac (Apple) environments, with strong end-user support capabilities
Key Responsibilities:
* Monitor and respond to IT support tickets, assigning them to the team as needed.
* Provide end-user IT support, including computer equipment procurement, provisioning, and laptop configuration.
* Troubleshoot and resolve issues related to computer equipment, software, and operating systems.
* Manage and support meeting room equipment.
* Set up desks and equipment for new users and process accounts and hardware for former employees.
* Administer end-user accounts and contribute to proactive IT projects.
* Provide training to other team members.
Required Skill.s and Abilities:
1. Excellent written communication skills.
2. Ability to communicate clearly with non-technical users.
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