About the job
We have an exciting role available based at County Hall, Chichester serving as a vital point of contact across the county. Final arrangements will be agreed with the successful candidates.
As a Facilities Support Officer, you will be part of a supportive team managing maintenance and compliance at County Council buildings, ensuring a safe environment for staff and customers.
You will manage helpdesk jobs and calls, using your initiative and judgment to decide how best to respond and ensure they are assigned to the correct service.
Reporting to the Facilities Management Helpdesk Manager, you will provide advice, resolve a range of customer enquires via Concerto (automated response system) and emails. You will confidently record all customer queries to ensure that they are dealt with efficiently. You will also provide administrative support to the local area facilities team undertaking tasks on behalf of the Area Facilities Manager
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
About you
This role is office based and will involve frequent phone calls. You will be able to demonstrate excellent communication and interpersonal skills, communicating on several different levels with multiple stakeholders and adapting your style accordingly.
With a customer focussed approach, you will be a strong problem solver, be a team player and have understanding and appreciation of the need to maintain essential building services and security. You will be familiar with and able to use Microsoft Applications such as Word and Excel
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.
Rewards and benefits
From flexible working (where possible) to access to our Employee Assistance Programme, we are committed to providing a healthy work life balance.
A laptop and mobile will be supplied if applicable to your role. You will benefit from 25 days annual leave, rising to 28 days after 5 years’ service plus the opportunity to buy additional leave, an excellent as well as a range of discounts giving our staff access to hundreds of offers.
A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.
For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.