Junior IT Support | Customer Support | UK | Remote
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.
We’re searching for a UK based Junior IT Support to join our Customer Support team, so that we can provide first-class support to our web application customers and ensure their issues are resolved efficiently. The Junior IT Support will serve as the initial point of contact for customer inquiries and incidents, managing and escalating issues as needed to maintain high customer satisfaction and ensure the smooth operation of our web applications.
How you’ll spend your time:
1. Manage incoming calls and customer portal requests to log and track incidents accurately.
2. Utilize the Service Management Tool to document case details and steps to reproduce faults.
3. Escalate incidents to appropriate resolver groups in order to ensure timely resolution.
4. Provide customers with regular updates to their cases to maintain clear communication and meet Service Level Agreements.
5. Develop strong customer relationships through direct communication to achieve high levels of customer satisfaction.
6. Monitor customer site integrity and status to ensure customer business requirements are maintained.
What kind of things we’re most interested in you having:
1. Entry-level experience in customer support or IT related fields.
2. Proven success in providing effective communication and problem resolution.
3. In-depth knowledge on how to manage and escalate technical incidents.
4. Ability to commute to the Stoke-on-Trent office if needed.
5. Sincere interest in providing excellent customer service and learning web application support.
6. A knack for working collaboratively within a fast-paced, customer-focused environment.
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.
RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law, including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
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