Customer Service Administrator (Ref CSA1124) Irwin M&E is driven by values based on loyalty, safety, innovation and success Job Specification Position: Customer Service Administrator Department: Helpdesk Reporting to: Helpdesk Manager Status of post: Full-Time Permanent Salary: Remuneration Package will be competitive and in line with experience Location: Portadown Job Description Work as part of a dynamic helpdesk team answering and logging calls onto database Planning and scheduling direct labour and subcontractors for optimum efficiency Effectively monitoring the delivery of reactive repairs works to ensure contract KPIs are met Contribute to improving customer support by actively responding to queries and handling complaints and compliments Maintain a continued focus on process improvement, establishing best practice and sharing information with the wider team to ensure consistency Provide administrative support to the management team as required Essential Skills & Experience Excellent computer skills including MS office (Excel) and CAFM systems A professional and composed telephone manner and customer care skills Confident and professional manner in dealing with stakeholders at all levels Evidence of working within a team, supporting and working with others to reach organisational goals Desirable Skills & Experience Experience in a similar role from a Facilities Management (FM) environment, ideally involving the allocating and planning of responsive works Previous practice in using CAFM software The Company Offers Ongoing training and development opportunities Working alongside experts in their field Health cash plan including compensation for dentistry and optical well being Enhanced maternity and paternity leave Additional holiday increase with length of service Team building and activity days Monthly employee value-based recognition award monetary gift Health, wellbeing and social calendar of events Long service awards This is an exciting opportunity to be part of Irwin M&Es continual growth. If you are ready to take your career to the next level and feel you have the ability to meet our criteria, then please send your CV to We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.