Salary 40,000 - 40,000 GBP per year
Requirements:
- - Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
- Hands-on experience with Windows Server and Desktop operating systems, including setting up, configuring, and troubleshooting issues.
- Good understanding of computer systems, mobile devices, and other tech products.
- Additional certification in Microsoft, Fortinet, Dell, or similar technologies is a plus.
- Commitment to excellence and continuous improvement.
- Exceptional problem-solving and analytical skills.
- Strong communication and collaboration abilities.
- Proficiency in Microsoft Office 365 platform and applications.
- Management experience of L2/L3 network switching, VPN, and managed firewall devices.
- Experience with Microsoft Server and Hyper-V management.
- A passion for staying at the forefront of technology and innovation.
Responsibilities:
- - Provide technical support for the company, spanning software, hardware, and general ICT infrastructure, ensuring all IT issues and requirements are addressed promptly and efficiently.
- Collaborate on documenting the company's ICT processes to align them with our Integrated Management System (IMS), providing training materials and best practices for our team.
- Serve as the first point of contact with external providers to address day-to-day system issues, ensuring uninterrupted operations.
- Manage client interfaces within our software systems to optimise efficiency, while ensuring the VOIP system functions effectively.
- Oversee the company’s ICT infrastructure, maintaining cloud platforms as per SLA and ensuring managed services align with business needs to optimise the lifespan of hardware.
- Monitor costs related to third-party support to ensure they align with approved budgets and contractual agreements.
- Collaborate on ICT projects and developments, including requirement analysis, user acceptance testing, rollouts, regression testing, and continuous monitoring and improvement.
- Champion the strategic development of our platform products and assist departments in optimising processes to drive continuous improvements.
- Support ongoing projects and contract mobilisations by developing a standardised ICT Integrated Management System (IMS) across all departments.
- Manage subcontractor rollouts and general training for job management systems, providing continuous coaching on our IMS built on SharePoint to maximise efficiency.
- Play a crucial role in the ICT mobilization of new clients or contracts, focusing on software and hardware requirements and training.
- Provide training to operators on the functionality of company systems to maximise usage across the business.
Technologies:
- Active Directory
- Azure
- Cloud
- Firewall
- Hardware
- Hyper-V
- ICT
- Support
- Mobile
- Network
- Office 365
- SharePoint
- VPN
- Windows
More:
We are seeking a Technical Services Engineer who embodies excellence and innovation to join our world-class team. Your role is pivotal in ensuring that our Information and Communication Technology (ICT) applications and software are seamlessly supported across all departments and locations. You will be at the forefront of our commitment to cutting-edge technology and service excellence, with an annual salary of £38,000. If you are interested in this role, please click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.