Job Purpose:
* To allocate and let accommodation.
* To assess and determine housing applications.
* To provide advice and support to housing applicants.
* To deliver an efficient, effective, and fair service to all service users, without discrimination.
Main Duties and Responsibilities:
1. Provide effective, efficient, and customer-focused housing services in accordance with relevant legislation, guidance, and council policies and procedures, in collaboration with other teams and partner organisations.
2. Address customer enquiries promptly and professionally through various channels, including email, letter, telephone, video call, in person at council offices, customers' homes, and other locations as necessary.
3. Offer advice and assistance to housing applicants regarding housing applications, bidding for properties, and offers of accommodation, helping customers access suitable housing options.
4. Investigate, assess, and determine housing register applications, ensuring thorough and accurate evaluations.
5. Make informed decisions and recommendations regarding housing register applications and produce formal decision letters in line with council policies.
6. Assess the housing needs, housing circumstances, and housing-related support needs of households with complex or specialist requirements (e.g., accessibility needs), identifying necessary actions to secure and main...