We have an immediate opportunity available within Great Western Hospital, Swindon, to support their helpdesk / switchboard.
This role will be primarily phone based, with occasional reception cover required.
Your role will be to provide a timely and effective 24 hr switchboard/Helpdesk & emergency service to clients contacting the hospital, delivering exceptional service at all times.
Key Responsibilities:
* Providing excellent customer service to clients contacting the hospital
* Answering incoming calls and emails and resolving queries in a timely and effective manner
* Escalating situations in any required situation or emergency
* Liaising with other departments within the hospital to ensure that all queries are resolved
* Providing guidance and advice to clients
* Ensuring that all client information is kept confidential and secure
Requirements:
* A good telephone manner requires fluent English.
* Understanding and empathy in difficult situations
* Ability to work calmly under pressure.
* Excellent problem-solving skills
Shift Timings:
* 4 on 4 off
* 06:00 – 14:00
Pay:
* £11.44 Per Hour
If you are interested in this position, please apply today, or contact our Swindon branch on 01793 512635 for further information.
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