Grundfos are recruiting for a Field Service Engineer!
To cover: North London
Are you a customer-obsessed Engineer that has a strong knowledge of both electrical and mechanical engineering? Do you have a good understanding of pumps and a customer-driven mindset? Are you focused on the quality and accuracy of your work, always insisting on the highest standards? IF YES, then this is the opportunity for you.
What is the job about?
Our Field Service Engineer role it ultimately responsible for the execution, repair and maintenance of our pumps, for our customers. Working either independently or in a team to address the customers’ requests in an efficient and professional manner.
You would need the ability to disassemble, inspect, trouble-shoot, repair and replace parts, along with being able to reassemble pumps and pump systems.
Moreover, you will be responsible for:
* Advise the customer about shortcomings in the total system ( preventing problems and offers a solution to these problems)
* Identify and provide solutions for service and warranty matters (special consultation with technical support may be required)
* Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc.)
* Registers the identified product quality issues in the systems
* Assists in project execution – installation support, commissioning etc
* Executes the agreed maintenance services and SLA for service agr...