We are currently recruiting for full-time Retail Assistant roles in our new London stores. Whilst previous retail experience is required, a comprehensive optical training will be provided for this position. bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune. At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, we are climate neutral certified, and we donate a pair to someone in need for every pair we sell. We love our customers and want to make a personal connection with everyone that reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations, in each and every conversation. Our goal is simple. 100% WOW. If you have a cool personality and want to work with other awesome individuals for a great company this is the job for you Key Responsibilities: Provide an amazing in-store customer experience Demonstrate exceptional product knowledge as well as accurately explain features and benefits of bloobloom lenses and frames Carry out the dispensing following the optometrist’s recommendations Oversee the complete lifecycle of orders and provide consistent after-sale assistance Be the voice of the customer and advocate customer needs/issues cross-departmentally Be creative and constantly consider new ways to help us provide the best possible customer service Convert customers into bloobloom advocates Who You Are: You’re a passionate people person and like engaging with customers You’re driven and self motivated - you want to excel at what you do You thrive in a multitasking environment and can organise your time efficiently You believe in understanding a customer’s pain, building value and solving problems You are a team player who works and engages with others to achieve results You are a strategic thinker and like to offer new ideas/solutions to improve things Essential Skills & Experience: Relevant experience in retail Fluent English speaker with exceptional verbal, written and general communication skills Comfortable in a digital environment Key Benefits: Opportunity to join a fast-growing and ambitious startup Work with a friendly team of highly motivated individuals Exceptional scope for progression and development An environment where you are listened to and can actually have an impact Spacious and modern new stores, with excellent staff facilities Regular company socials and events Free spectacles and sunglasses for you, and discounts for family and friends 22-day Holiday Bank Holidays Competitive salary depending upon experience Further Information: Type of contract: Full time Location: London, United Kingdom Working Hours: 40 hours per week