Description Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. BS degree in Computer Science, Information Systems, or equivalent work experience. Solid experience in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting distributed applications, software, and operating systems; and administering and troubleshooting issues with messaging middleware and message brokers. Knowledge of enterprise platforms. Desire to keep up with modern technology and make recommendations. Knowledge of network architecture and protocols. Experience with enterprise administrative scripting using a major scripting language and experience with software deployment. Travel may be required in accordance with business needs. A minimum of 2 years experience. Responsibilities Job Description: We are looking for candidates who would like to pursue their career working in a team of Engineers who have multiskilled experience in supporting systems and applications built on a mix of Oracle and OCI technologies. As a contributing member of a globally distributed team, you will be responsible for the provision of L1/L2 support in Oracle cloud services for the PaaS portfolio. This is a unique, ground floor opportunity to work on cutting edge platforms to support Oracle’s growing cloud services. Key Responsibilities: Operational ownership of one or more services in Oracle cloud, provision of support to oracle cloud Customers to ensure their service availability delivery and support of customer escalated issues are fulfilled. Collaboration with multiple stake holders for service on-boarding functions, establishing security guidelines and best practices. Navigate through technically complex setups spanning operating systems, network, storage, virtualization tier, applications, routing, and load balancers to identify and resolve challenging issues. Planning and execution of capacity expansion projects, automation of Standard Operating Procedures. Handle customer escalations and provide Tier-2 support in the areas of your influence. Provide support with patching related activities in collaboration with multiple Service Teams Improve our operational capabilities by developing runbooks and creating documentation to enable customers to self-diagnose problems. Participate in the on-call rotation as and when required. Job Requirements: Relevant qualification in Computing i.e Diploma and /or 1 years equivalent work experience gained in a high pressurized team environment from a reputed educational institution. Technical Skills required: Experience of working with Unix systems such as Linux/Solaris Ability to script in bash, python and other shell scripting languages Familiarity of Application Servers, TCP/IP protocol management, firewall and basic database concepts Awareness of Cloud solutions and willingness to learn about various upcoming Cloud technologies Knowledge of Agile methodologies Ability to communicate well at all levels, good interpersonal and written communication skills. Self-motivating and a team player the candidate will need to demonstrate strong troubleshooting skills Be able to work well in a fast paced, dynamic operations environment with geographically distributed teams. Quickly adjust to ever changing priorities and stay on top of open issues. Navigate through technically complex setup spanning Virtualization, Operating Systems, Network, Storage, Databases, Applications to identify and resolve challenging issues. Contribute to and/or influence the IT infrastructure architecture and deployment decisions. Preferred Additional Personal Attributes A good team player with ability to communicate effectively and assertively. Ability to solve problems methodically and present ideas in a business -friendly and user-friendly language Keen attention to detail and accuracy Highly self-motivated, able to solve problems with minimum direction Willingness to learn new technologies Development background in any discipline Appreciation of working in a collaborative environment Awareness of ITIL and Change management Desirable skills Hands-on experience with Python, shell scripting Knowledge of Kubernetes/ Docker Awareness of CI/CD tools such as Jenkins Experience of using deployment tools and monitoring via Prometheus In addition, the candidate needs to be prepared to undergo security clearance to support Government customers