As people increasingly move across channels and platforms, Kantar Medias data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.
Working with panel and first-party data in over 80 countries, we have the worlds fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.
Job Title: Service & Solution Technician
Location: Field Based, North East London and counties
Full time/Permanent/Hybrid working/Flexible/Weekends required
Hiring in the following areas: Field Based, North East London
* Requires travelling regionally, in a company car.
* No previous experience needed: We provide full training in the installation and maintenance processes
* We want candidates to deliver seamless client-centric service.
Our Service & Solution Techs play a significant role in our operational delivery. Our Techs are the face of Kantar to our panelists, representing Kantar to the outside world.
You are responsible for installing and maintaining our TV, Broadband and Software metering equipment into panelist homes; and ensuring the accuracy of the data from the installed equipment and software.
Travelling regionally, in a company car, our Techs are fully trained in the installation and maintenance processes and deliver seamless client-centric service.
Tasks & Responsibilities
* Install and maintain metering equipment and software in panel homes.
* Provide outstanding customer service, professionalism and be part of a team that delivers a standout experience for our panel members.
* Educate and encourage panel members in the correct use and care of the metering equipment.
* Work with our wider operational teams to ensure SLAs and project deadlines are met on time.
* Investigate and trouble-shoot any issues.
* Liaise with the Panel Service Exec teams to ensure optimal service to panelists.
* Accurately log and report all panel home activity
* Work in collaboration with the Solution and Fleet Manager to maintain accurate stock levels of metering equipment as required.
Your profile and key skills we are looking for
* Communication - Excellent relationship building and communication skills with internal stakeholders and panel members
* Innovative with a continuous improvement mindset
* Customer service and problem solving - polite and professional manner with a positive attitude towards problem solving
* Collaboration - Team player who is happy to lend a hand when needed
* Proactive, self-motivator and the ability to work autonomously in a remote role
* Understanding of TV and peripheral technology desirable but not essential
* Demonstrable experience of working in domestic environments
* Prepared to drive regionally within the UK
* A full driving licence with no more than 6 points (a company vehicle is provided).
* C.R.B check documentation
* Required to work weekends
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