Job Description - Deputy Head Housekeeper (HOT0BFX7)
Job Number:
HOT0BFX7
Work Locations
DoubleTree by Hilton Hotel Dunblane Hydro Perth Road Dunblane FK15 0HG
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
Everyone is made to feel valued and appreciated at our hotel. When it comes to trainings and support, nothing is ever too much. We always look out for each other here and everyone feels they can be themselves in and out of the workplace.
A WORLD OF REWARDS
* Uniform provided
* Free Hot Meal On Duty
* Complimentary Gym & Pool
* Grow your Career!
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Free Parking
* Guest Experience Day: Dinner in Kailyard by Nick Nairn after successfully passing probation
* Short Term accommodation to support your relocation from other areas of the UK
* Modern and inclusive Team Member’s areas
A Deputy Head Housekeeper is responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.
What will I be doing?
As a Deputy Head Housekeeper, you are responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. You will also be required to assist the Head Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Assist with overseeing Housekeeping operations
* Operate within departmental budgets through effective stock and cost controls and well-managed schedules
* Support departmental targets and objectives, work schedules, budgets, and policies and procedures
* Monitor the appearance, standards, and performance of the Housekeeping Team with an emphasis on training and teamwork
* Ensure team members have an up-to-date knowledge of all room categories and amenities
* Assist Head Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
* Ensure ongoing training to support Head Housekeeper
* Ensure communication meetings are conducted and post-meeting minutes generated
* Manage staff performance issues in compliance with company policies and procedures
* Support managing, training and developing the Front Office team
* Deputise in absence of Head Housekeeper
* Assist other departments wherever necessary
What are we looking for?
A Deputy Head Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
* High level of commercial awareness and cost control capabilities
* Excellent leadership, interpersonal and communication skills
* Committed to delivering high levels of customer service
* Ability to work under pressure
* High level of IT proficiency
* Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Familiar with Property Management Systems
* Experience managing a department and Profit and Loss account
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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