About Us We are proud to put our customers at the heart of everything we do. Our guiding purpose is: Together we are turning houses into homes, growing and building stronger communities and making a positive difference to people s lives. Cottsway is a registered housing provider working in Oxfordshire, Gloucestershire, Wiltshire and Worcestershire. We are the largest affordable housing provider in the district of West Oxfordshire. We own and manage over 5,800 homes ranging from flats and bungalows to family homes, for rent and Low-Cost Home Ownership (LCHO). We have over 12,000 customers. Working for us Cottsway is a great place to work with a friendly, supportive and enthusiastic team dedicated to providing quality homes in thriving communities. We support and develop our people because we know that it is through them that we deliver the high standards of service that our customers say we provide. Based in the market town of Witney, we: Offer competitive salaries and a range of benefits. Support agile working. Guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. We are signed up to the Disability Confident Committed scheme. Value people from a wide range of backgrounds and experience whether you are an experienced housing professional or simply have an interest in working in our sector. About the role We are looking for an experienced housing professional to be the face of Cottsway delivering a comprehensive housing management service to our customers. You will report directly to the Tenancy and Neighbourhood Housing Manager and will be part of a dedicated team of Neighbourhood Housing Officers within a busy team. You will work in a mobile way, meeting with customers face to face providing a tenancy and neighbourhood management service. You will ensure an excellent standard of service delivery and customer focus to a defined patch of mixed tenure properties, the area you will manage is in and around the Gloucestershire region. These will include rented general needs, independent living, shared ownership, and leasehold properties. You will be responsible for estate management including monitoring grounds maintenance and communal cleaning services, voids, new tenancy creations, (sign-ups), changes of tenancy, tenancy support and management, nuisance, and anti-social behaviour cases. Resident involvement, along with the handling of service charge queries from customers. What we are looking for: To be successful you will have specialist knowledge and experience in housing and neighbourhood management, along with current knowledge of housing law relating to tenancy agreements and tenancy management. Excellent customer service delivery and ability to communicate with a range of customers is essential, bringing diplomacy, sensitivity, and tact to handling challenging situations. Resilience and able to manage conflicting priorities and a busy workload to a high standard. Proven problem solving and decision-making skills. Experience of using IT systems to record and analyse data. A full driving licence with use of a vehicle is essential. A DBS check will be required for the successful applicant as part of our pre-employment checks. In return, we provide: A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%. Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays. A flexible working policy to support agile working. A discounted corporate gym and swimming membership, electric vehicle lease scheme and Costco membership. For an informal chat about the position please call Ali Owens, Tenancy & Neighbourhood Housing Manager, on 07583 675872.