Principal Accountabilities
Comfortable with change and flexible in your approach, you will have the ability to respond easily to the varying needs of our customers. The Business Admin Level 3 Apprenticeship in TC Support will rotate between different areas to allow you to gain a broad spectrum of experience and duties include but are not limited to:
* Acting as a brand ambassador to provide professional and world class customer service to new and existing Travel Counsellors
* Supporting Travel Counsellors to secure new bookings, including manual pricing
* Managing voluntary and involuntary changes to existing bookings
* Assisting with booking cancellations
* Being a first point of call for in house system queries
* Contributing to team discussion around process improvements
* Supporting our Travel Counsellors to adopt new ways of working and tools available
Business Admin Level 3 Qualification Overview
This programme is designed for individuals who work within business and office support functions. Colleagues will learn the latest business tools, techniques and approaches which will enable them to increase their confidence and personal effectiveness. This apprenticeship combines knowledge learnt with practical application, which supports a deeper understanding of the subject areas.
Learning modules include:
* Personal Effectiveness & Time Management
* Problem Solving and Decision Making
* Project Management and Business Improvement Tools
* Communication Skills & Techniques
* Team Working & Relationship Building
* Acting Sustainably & Embracing Change
* Market Forces & Business Competition
* ESG (Environmental, Social, Governance)
* Ethical Sourcing & Supply Chains
* Positive Mindset & Wellbeing
* Business Regulations & Compliance
* Data Protections & GDPR
* Equality & Diversity
* Basic Finance | Cost Control & Budgets
Essential Skills
* 9-4 GCSE Grades in English & Maths
* Ability to maintain a high level of professionalism while working with both internal and external customers
* Strong organisational and interpersonal skills
* Ability to take ownership and deliver a resolution
About Company
At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do, and this is what sets us apart. We prioritise relationships over transactions, connecting deeply with our customers through the moments that matter. For over 30 years, we've been changing lives as the UK's leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 independent agents to build successful leisure and corporate travel businesses.
With the support of a talented team of 400+ people in our Support Offices, our Travel Counsellors create exceptional experiences and build lasting personal connections, ensuring customers return time and time again. Our unique approach has earned us numerous accolades, including "Best Place to Work in Travel" at the 2022 TTG Travel Industry Awards, a spot on the Sunday Times Best Places to Work list (2023-2024), and the Queen's Award for Enterprise in Innovation.
As we experience exceptional growth, with record revenues exceeding £1bn, we're looking for outstanding individuals to join our expanding Head Office team and help us continue to thrive.
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