Paid Account Manager, Asia Global Selling Team
Job ID: 2896530 | Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17
Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million sellers have been using this Marketplace service today. Amazon is developing infrastructure to support this growth around the world, particularly in the booming cross border selling area.
MDS (Manufacturer Direct Service) paid service is a nascent but fast-expanding program aiming at providing Manufacturers (M-sellers) with professional and value-added services including account operation, management services and consulting services to drive M-sellers to maximize their presence and business in Amazon US marketplaces. Meanwhile, it enhances M-sellers' experience and improves the Amazon end customer experience by enabling more high-quality selection, better input management, and fewer defects in their shopping experience.
In this context, Amazon China Global Selling MDS team is seeking an experienced account manager who will work closely with M-sellers, monitor and drive business performance, and provide hands-on operation of accounts, 1:1 consultancy for exploring business opportunities, and suggest strategic solutions to drive business growth. Meanwhile, deliver first-class level of comprehensive services for M-sellers' satisfaction.
The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Responsible for proactively exploring business opportunities by leveraging a deep understanding of Sellers’ business, rich experiences of account operation, and expertise in Amazon products and policies to drive seller success. In addition, to identify and address any issues that may impact performance.
Leadership:
1. Become a thought leader in defining success criteria and understanding business needs of manufacturer new sellers in an ever-changing business environment.
2. Manage all aspects of the client relationship for the highest standard of seller experience.
Key Job Responsibilities:
1. Conduct deep dive analysis on key factors affecting Seller business performance and assess root causes, providing actionable plans (a. operational improvements, b. product development, c. process improvement).
2. Identify key business opportunities through Voice of Seller and data analysis and manage toward a growth plan.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive seller growth and seller success in the first year on Amazon through cold start, selection growth, conversion enhancement, ads optimization, and feature adoption.
5. Generate category insight and work with the PM team to further scale category growth.
6. Collaborate with PM/Central Ops team to drive product/feature/service content innovations to further improve M-sellers business and satisfaction.
BASIC QUALIFICATIONS
* 3+ years of experience as an Amazon seller or providing third-party operational services.
* Bachelor's degree.
* Experience analyzing data and best practices to assess performance drivers.
PREFERRED QUALIFICATIONS
* 3+ years of hands-on experience as an Amazon seller or in operational management roles, with a focus on practical operations and project implementation.
* Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights.
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