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Detention Custody Officer Manager - Immigration Services - Manchester Airport Short Term Holding Facility
Salary £32,.77 per annum plus payment for any additional hours
42 hours per week
Job objectives and responsibilities
1. To be responsible for the day to day management of Detention Custody Officer (‘DCO'), ensuring service delivery is maintained and delivered in accordance with company policies, procedures and contractual standards.
2. Provide advice, coaching and support to DCO's staff in order to help acheive KPI's and provide a flexible and safe operation.
Main Duties
3. To be responsible for the daily management of an area/areas of the Mitie Care + Custody Detention and Escorting contract, as allocated, ensuring an effective operation is delivered in line with company policies and procedures and contractual standards.
4. Provide advice, coaching and support to staff in order to maximise the efficient and effective day to day operation of the contract.
5. Work both day & night shifts to cover operational requirements – Manchester Residential Short Term Holding Facility is a 24/7 facility that operates days in the year
6. Manage the escorting operations of allocated area/s to meet Immigration Enforcement requirements and C&C service delivery expectations.
7. Manage, motivate, coach, monitor and support staff to maximise their performance and ensure they are fully informed about and work in accordance with company policies and procedures and contractual requirements.
8. Monitor performance against laid down criteria as required, and to actively support the Senior Management Team to develop service improvements.
9. Identify and escalate appropriately incidents which may either impact on the smooth running of the operation, or the safety, security or welfare of detainees, staff or members of the public.
10. Fulfil the responsibilities of the Senior Manager on site during an incident until a Senior Manager is available (if appropriate)to ensure the situation is managed in line with relevant standards and requirements.
11. Manage the area/s to ensure health and safety is embedded into the operation and a safe environment is maintained.
12. Develop a climate whereby high standards of cleanliness and good order are maintained within the site.
13. Raise and maintain staff awareness on security so that security within the operation is maintained.
14. Organise and manage the provision of accurate data for management information so that informed decisions can be taken.
15. Propose and manage changes to shift patterns as required to meet the needs of the business.
16. Maintain regular liaison with the operational control centre to ensure accurate and current communication.
17. Manage the accurate completion of all necessary documentation in line with company policies and procedures, highlighting any potential issues and discrepancies, .
18. There is a 4 week training course for external candidates with 1 weeks residential course in Oxfordshire.
Qualifications
19. Managerial experience with a custodial environment is desirable
20. Experience as a DCO is essential.
21. UK citizen, Citizen of the Commonwealth with your own indefinite leave to remain (not through marriage) or EEA citizen.
22. Valid and in-date passport, with no restrictions on your stay in the UK (A valid visa in an expired passport cannot be used to prove right to work in the UK, you must provide a biometric residence permit alongside an in-date passport.
23. Continuously resided in the UK for the previous 3 years with no more than 3 months spent overseas at any one time.
24. Specific driving compliance is attached to this role.
25. Full NI manual driving licence with at least 12 months post qualifying experience.
26. Fewer than 7 points on your NI Driving Licence.
27. Have not been subject to a driving ban within the last 12 months (from date of ban ending)
28. Not currently bankrupt
29. The position is exempt from the Rehabilitation of Offenders Act; Successful candidates will be required to undergo Enhanced DBS and vetting to a level of Counter Terrorist Checked (CTC).
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.