Job Introduction
We are currently looking for a Workshop Coordinator to join the Lister Wilder family at our branch near Reading. If you have experience working in a coordination or service advisor role within a car dealership, garage, or service department and are looking to take the next step in your career, we would love to hear from you.
Our branch near Reading is one of the busiest branches within our group, and we are now looking for a second person to work alongside our Service Manager and help support the team with their heavy workload.
Full product training will be provided, but we are looking to work with someone who already has a solid technical/mechanical foundation. You may have skills that are interchangeable from related industries, but previous experience with Construction, Agricultural, or Groundcare machinery would be beneficial. It’s also important that you have excellent customer service skills and are comfortable in front of the customer as you would be speaking to them about their service, repair, or warranty work.
Key Responsibilities
* Answering service calls
* Dealing with customers in a friendly and professional manner
* Organising the engineers' workload via our scheduler
* Raising job cards and managing customer expectations
* Covering the service department in the absence of the Service Manager
The Ideal Candidate
* Service industry experience in a comparable role
* A team player who can work well under pressure, organise workloads, and maintain calmness during busy periods
* A great communicator with exceptional customer service skills
* Comfortable using a range of IT systems with a willingness to learn new systems
* Strong attention to detail, able to use your own initiative and excellent problem-solving skills
* Sound technical knowledge
* Due to the location of the branch, must have own transport
Package Description
As a Workshop Coordinator, you will be part of our welcoming and supportive team. You will become a valued member of the team, receiving access to exclusive rewards and benefits including:
* Salary up to £35,000
* Company bonus scheme where we aim to provide bonus payments throughout the year reflective of how the business is performing and the wider economic situation
* Company pension scheme
* Life Assurance of £25,000
* Up to 26 days annual leave plus all Bank Holidays. You will start on 23 days and this will increase with service
* Membership of Network Benefits, giving you access to discounts on everyday purchases like grocery shopping and clothing retailers as well as holidays and days out
* Access to our Employee Assistance Programme offering help with your mental and physical wellbeing when you need it, along with a host of other support, including financial and legal advice services and counselling
* Enhanced Sickness pay based on length of service
* Cycle to work scheme
* Free mortgage and home buying advice
* Social events with your team and the whole Lister Wilder family
* Extensive company training
About The Company
Established in 1947, Lister Wilder is proud to remain a wholly owned family business committed to providing an unparalleled end-to-end service for all machinery and equipment needs in Agriculture, Groundcare, Construction, and Arboriculture.
A friendly, family business that’s home to some of the UK’s finest machinery franchises (we are the UK’s largest Kubota Dealership) and all supported by the most knowledgeable Sales, Parts, and Service teams in the country.
We like to think we live up to our reputation as an award-winning, professional machinery and service provider. We believe this boils down to our dedicated team of almost 200 people who always go the extra mile to deliver, our experience that stretches over 70 years, and our extensive product portfolio.
As members of the Armed Forces Covenant, we are proud to support and welcome applications from service leavers, ex-military personnel, and forces family members.
About Your Application
Sometimes our roles can be very popular, and therefore we reserve the right to close applications earlier than the date shown. If you’re keen to join our team, we’d love to hear from you as soon as possible.
By applying for this job, we’ll need to gather information about you. If you would like to know more about how we use your information, please review the privacy policy on our website.
Note for Recruitment Agencies
Thank you for your interest in working with us; however, for most of our vacancies, we are able to cover our recruitment needs in-house. If you would like to submit your information, please email careers@listerwilder.co.uk and we will be in touch if assistance is required.
Job Type: Full-time
Pay: Up to £35,000.00 per year
Additional pay:
* Bonus scheme
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Paid volunteer time
* Referral programme
* Sick pay
Schedule:
* 8 hour shift
Licence/Certification:
* Driving licence (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: RDG-WSCOORD1124
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