One of my local government clients are currently recruiting an experienced Homeline Response Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.
Hybrid working role were, however, you will be required to attend the office 2/3 times a week.
Overview:
* Assist with the provision of a 24-hour comprehensive emergency call system for the elderly, special needs and chronically sick clients.
* Respond to calls for assistance and co-ordinating an emergency response, ideally within a 45 minute deadline.
Key Responsibilities:
* Responding to emergency calls. In most cases, this will require a visit to the service users property, which must be carried out as quickly and safely as possible, ideally within a 45 minute time period. In appropriate circumstances, gain entry to dwellings to assist clients. (Including possible use of defibrillator and conducting CPR if necessary). If access is unobtainable, to organise specialist contractor for access or investigate possibilities of gaining access.
* If the service user is ill or injured, carry out necessary first aid and make the service user as comfortable as possible and co-ordinate appropriate emergency and/or welfare response (i.e. Ambulance, 111, GP, Navigation Hub, NOK, carers etc.).
* Use specialist lifting equipment to assist the service user who are uninjured and who have fallen. This includes use of Manga Elk &camel lifting cushions, raizer chair, Birdie hoist and slide sheets.
* Periodically call on service user at their property to check the serviceability of the installed equipment. Monitor the service users well-being, check for any medical changes and test the already installed equipment and rectify any found faults.
* Responsible for the confidential records of service users under the data protection act.
* Ensure they are as up to date and accurate as possible.
* Compile reports of emergency situations attended and follow up outcomes. This could include report writing relating to Safeguarding, care referrals and resident fire risks.
* Promote the service to potential clients, relatives and other health professionals (i.e. GPs, nurses etc.).
* Arrange installation of new systems for private and Council properties via telephone conversation or in person.
* Arrange and complete installations for Category 1 Council bungalow properties.
* Set up and install arranged equipment at service users property. Conduct interview with service user to obtain relevant personal, medical and financial information to complete the installation process.
* Forward all paperwork to relevant department for set up.
If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd