Property Transfer Customer Support Advisor
Location: Torquay
Hours: 35 hours per week - Monday to Friday
At Innovus, we are committed to delivering market leading solutions and professional services. As a Property Transfer Customer Support Advisor, you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector.
We are proud to employ highly skilled, experienced, and innovative people who deliver business expertise and services across the property industry.
Main Purpose of the Role:
This role is to be the first point of contact for our customers using great communication in a helpful and empathic manner in line with our organisational values and behaviors.
Position in Organisation:
The role reports directly to a Team Leader & Property Transfer Manager.
Main Responsibilities:
1. Handle inbound customer contact in line with department service targets and taking a first contact resolution approach where necessary.
2. Communicate professionally with customers, solicitors, and colleagues over the telephone and via email.
3. Gather all necessary information from the caller to ascertain the nature of the enquiry and carry out required Data Privacy checks.
4. Action certain tasks where information is available, and suitable training has been provided.
5. Deal with an array of property-related queries, liaising with a variety of teams within the wider business.
6. Complete tasks in order of priority to meet the needs and requirements of our customers.
7. Use Microsoft Office, particularly Word, Outlook, and Excel, and use bespoke database systems to update records.
8. Work effectively as part of a team.
9. Have a clear understanding of, and work towards achieving the department’s KPIs.
10. With training, learn to assist the department in other aspects of the Property Transfer service.
The Benefits:
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training, and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future, and look after your health.
Diversity and Inclusion:
We’re committed to promoting diversity at Innovus and recruit on merit. We will consider applications from job share applicants. Innovus is an inclusive employer. We provide equal employment opportunities to all qualified applicants. If you have an additional need at any stage of our recruitment and selection process, do speak to one of our team to let us know how we can accommodate you.
Ready to apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
Please note, due to our sector all roles are subject to an Enhanced DBS. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend a first interview with the hiring manager and another member of our team.
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