Job summary The role of the Fracture Liaison Service Administrator is integral to the Ortho-Geriatric Team. The Fracture Liaison Service monitors the pathways for patients at risk of fracture or of further fracture. The post holder has a role in enabling the Trust to deliver a high standard of care and communication throughout the fragility fracture patient's pathway. Effective tracking of the pathways facilitates the Trust in achieving CCG Commissioning Parameters, NICE recommendations, and national standards of care for patients with fragility fracture. The post holder will work closely with the Fracture Liaison Nurse Specialists and other members of the Hospital's Administration Team. Main duties of the job Ensure patient details are accurately updated on CareFlow and within medical notes as per University Hospital's Bristol and Weston (UHBW) protocols. Manage referrals into the service and enter them onto the appropriate CareFlow waiting list. Process Bone Health Assessments forms from the fracture clinic and send questionnaires to those patients not processed in clinic. Initiate the follow up of patients at 4 and 12 months post fracture and update the FLS tracker as necessary. Maintain a stock of supporting literature and patient booklets for patients supported by the service. Generate letters to patients, GPs and other health care professionals involved in the care of the patients using the recognised UHBW systems including Digital Noting, Synertec and clinical document storage (CDS) systems. Manage the FLS group email inbox. Manage the FLS tracker. General administration e.g. scanning documents onto Evolve. Collecting and distributing post. About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge. Date posted 08 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 387-WD-4610-MF Job locations Weston General Hospital Grange Road, Uphill Weston-super-Mare BS23 4TQ Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Person Specification Knowledge and Experience Essential Clerical / administrative experience Previous NHS or equivalent experience Experience of dealing with the public, both on the telephone and in person Desirable Understanding of medical terminology Skills and Abilities Essential Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives and carers Ability to adapt to use new computer packages and programmes Effective organisational skills Good IT skills including Microsoft packages Attention to detail Qualifications and Training Essential Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Desirable Qualified in word processing or audio typing (or equivalent) Person Specification Knowledge and Experience Essential Clerical / administrative experience Previous NHS or equivalent experience Experience of dealing with the public, both on the telephone and in person Desirable Understanding of medical terminology Skills and Abilities Essential Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives and carers Ability to adapt to use new computer packages and programmes Effective organisational skills Good IT skills including Microsoft packages Attention to detail Qualifications and Training Essential Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Desirable Qualified in word processing or audio typing (or equivalent) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Address Weston General Hospital Grange Road, Uphill Weston-super-Mare BS23 4TQ Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)