Parts Advisor : Long Crendon
Pertemps Aylesbury is currently recruiting for a Parts Advisor for our Manufacturing client based in Long Crendon.
Location: Long Crendon
Salary: GBP 28,000 : GBP 30,000
Hours: 8:30 am : 5:00 pm
The purpose of this job is to provide customer support, customer care, and expertise in the area of parts sales and warehouse management.
Duties:
: Be the first point of contact for all parts enquiries providing a knowledgeable and efficient service, primarily through email by telephone
: Ensure all customer expectations and requirements are identified and successfully managed
: Contribute to achieving a level of profitability that meets departmental and company expectations
: Processing and tracking of spare parts sales and orders using the appropriate processes, tools, and technical documentation
: Using electronic parts manuals
: Handling warranty orders
: Processing and handling complaints
: Checking accounts, and credit limit.
: Build up and develop excellent customer relationships
: Assisting warehouse with parts returns and processing orders as and when required
: Handle return of incorrect and unnecessary parts from customers to the appropriate vendors within their guidelines to receive appropriate credits in a timely manner.
: Arrange daily shipments of customer orders with Carriers as required
: Ability to prepare customs documentation and communicate effectively with couriers and freight forwarders.
: Assisting warehouse with packing and shipping when required
Requirements:
: At least 3 years of experience in Industrial sales, shipping, or wholesale.
: Knowledge of basic import/export procedures
: PC literate in SAP, CRM, and Office applications
: Your own transport due to the location
If you would be interested, in this role, then please apply, or call Corinne at Pertemps.