Role: Housing & Tenancy Support Officer
Location: Central Nottingham
Hours: hours per week + on call
Salary: GBP28,340.00 pro rata
Start Date: As soon as possible
Duration: Permanent will consider Temporary
Our client, a specialist domestic abuse charity, is looking for a Housing & Tenancy Support Officer to join their team.
Key Responsibilities:
1. Provide support to tenants to enable them to build capacity for independent living and recover from crises.
2. Provide a person-centred support service, undertake support plans at sign up for property considering safety and immediate needs.
3. Facilitate appropriate signposting and specialist referrals for tenants to other support services.
4. Visit individuals in their homes to identify any tenancy management issues or additional support needs.
5. Meet and interview potential suppliers, making recommendations about supplier and contractor allocation with reference to best value.
6. Liaise with landlords and be aware of the detail of tenancy and licence agreements.
7. Deal with disputes between landlord/suppliers/responsibilities/costs/procedures, gathering evidence and following different organisations' complaint procedures.
8. Risk assess pursuing complaints versus potential outcomes.
9. Produce health and safety risk assessments and procedures for housing and property services (training can be provided) for each property as required.
10. Adhere to Safeguarding Children and Adult policies, Health & Safety, and Equal Opportunities.
11. Uphold the right of women, children, and young people who have experienced domestic violence, advocating vigorously for them while offering protective strategies and appropriate safe services.
Requirements:
1. Professional qualification in a relevant property/housing management discipline OR relevant experience.
2. Experience of supported housing would be useful.
3. Experience of work in General Needs housing/tenancy management, combined with a desire and aptitude for helping people to maintain independence.
4. Knowledge and experience of working with local council housing authorities and housing benefit claims.
5. Knowledge of housing, welfare, and policy relating to DVA.
6. Ability to use Microsoft applications and housing management systems.
7. An enhanced DBS clearance is required for this role.
8. A full driver’s licence and access to own vehicle.
Supporting Futures acts as both an employer and agency.
#J-18808-Ljbffr