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Due to contract expansion, we are seeking a Welfare Support Officer to join our team. This is an exciting position dedicated to supporting asylum seekers through their right to work asylum application process with the Home Office. The ideal candidate will be resilient, trustworthy, caring, a people person, and highly empathetic. Each day as a Welfare Support Officer brings new challenges and rewards.
As a Welfare Support Officer, your main duties will include, but are not limited to:
1. Supporting service users at various stages of their asylum application process, including safeguarding and welfare issues.
2. Providing practical and emotional support to service users.
3. Monitoring service users' wellbeing and support needs.
4. Ensuring all records are updated and accurate for Home Office audits.
It is essential to maintain professional boundaries and resilience to ensure a high-quality, well-defined service that meets the needs of service users.
Role Criteria:
* Experience working with vulnerable and diverse client groups.
* Understanding of safeguarding procedures.
* Ability to identify individual and family needs and recognize appropriate support packages to maintain independence.
* Experience working with mental health issues and challenging behaviors.
* Effective communication skills with colleagues, local authorities, and service users.
* Experience with record keeping and risk assessments.
* Ability to work independently and proactively.
* Resilience and professionalism.
* Supportive, trustworthy, approachable, and empathetic demeanor.
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