We are looking for an Outbound Contact Centre Agent for our client in Bedminster. As an outbound contact centre agent, you will be making outbound phone calls to create appointments for the design consultants.
Salary:
£11.44 per hour plus commission (approximately £300 extra per month).
Since it is an office-based role at the head office in Bristol, it may require working on bank holidays, weekends, and outside working hours.
Shift:
Monday to Friday 10am to 6pm with a half-hour lunch break (37.5 hours per week).
Main Duties:
1. Achieve key performance indicators (KPIs) for the department and individually, including the number of calls made, decision maker contacts achieved, appointments made (number and quality), and appointments visited.
2. Be aware of individual performance against KPIs and targets.
3. Ensure all allocated calls are made within defined time periods.
4. Use correct scripts and incorporate specific promotions within the calls.
5. Book appointments according to current policies and standards.
6. Ensure accurate and complete data entry on the Call Centre Manager and Lead Manager systems.
7. Make outbound calls as instructed by the Contact Centre Management.
8. Provide inbound phone cover to the sales phone numbers when required.
9. Provide feedback and ideas to the management team.
10. Maintain up-to-date knowledge of products, sales policies, scripts, and procedures.
11. Support and assist the Contact Centre Management as required.
Benefits:
* Full training provided
* Free car parking
* Staff discount
* Company pension scheme
Recruitment Co. is an equal opportunity employer. Apply now for immediate consideration!
CPBristol
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