Barnardo's: Your Rights, Your Voice is commissioned by the Ministry of Justice to provide advocacy and children's rights services to children being held in custody. The administration team provides essential support to this national service spanning England and Wales, with the service working in a total of five secure establishments and one secure children's home. This service supports and assists young people to access available services and entitlements, together with resolving any issues relating to their welfare, care and treatment whilst detained. An essential task for the administration team is to manage a helpline for children in need of support within custody, which involves taking messages from children who phone the helpline and then informing the relevant onsite Barnardo's team of the request for support. As a result, it is vital that the post holder has a calm and patient manner and will do all they can to help children who are sometimes frustrated and upset. Due to the geographical spread of this service, it is also important that the post holder is an effective communicator with a professional and helpful approach to providing remote support to colleagues based in challenging environments. The service has strict and challenging reporting deadlines and the successful candidate will be confident in producing data and interrogating data and play an active role in presenting during commissioner meetings. When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document. This should demonstrate an understanding of the context of the service described. Comments from staff who work in the service: “As an administrator at Your Rights Your Voice, you get to work with a lovely bunch of people spread all across the country at different establishments, united by the common goal of supporting and giving a voice to some of the most vulnerable and let-down children in society. Through answering the helpline, you can support children by listening to their feelings and needs, making them feel heard and valued, and then put them in touch with a local advocate who can further help and support the child. Every day is different and varied, and whatever the task is, you know that it is meaningful and worthwhile as it contributes to the running of the service which positively impacts children in custody across the country”. Working with a supportive and caring team Knowing the work you do is helping vulnerable children Having agency in some of the work you are doing and being able to contribute ideas The position is subject to MoJ security clearance, checks and vetting, and also includes Baseline Personnel Security Standard and Enhanced DBS. Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible. Pay & Reward Framework We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.