The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a home from home from which they can easily immerse themselves in the city. Reputation is at the centre of everything we do, our hotels have an impressive track record for guest satisfaction. We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that a hard day’s work deserves a fair day’s pay. As a Reservations Agent at The Resident Edinburgh, you will: Respond to email and telephone queries regarding reservations in a friendly and professional manner Complete reservation checks, ensuring we have the appropriate information required so our guests enjoy a seamless stay Have prior knowledge using a PMS, be confident in the use of systems Upsell when appropriate to maximise sales Who we are looking for: Confident communicator Strong attention to detail Always put the guest front Good team player Positive attitude in everything you do Why work for us as a Reservations Agent? We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include: Competitive Salary and Annual Salary Reviews Bonus Incentives Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes annual bonus of £500 Wellbeing Programme supporting mental, physical and financial health Employee Assistance Programme Cycle to Work Scheme Free overnight stay for new team members Discounted rates for yourself, friends & family at our hotels Freebies and Discounts with free membership to Perkbox Refer a Friend Bonus of £100 Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels Online Community to share news and celebrate successes Pension Contributions Weekly fruit baskets for the whole team Any many more… If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV – we want to hear from you Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.