* Salary: £55,000 - £58,000 (flexible with industry experience)
Location: Lakeside
Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.
Our mission is to create lasting memories with our exceptional products and customer experience. We are looking for someone who is passionate for success, enthusiastic, and shares our values of: Teamwork, Innovation, Excellence, and Celebrating achievements!
Our mission is to create lasting memories with our exceptional products and customer experience. We are looking for someone who is passionate for success, enthusiastic, and shares our values which include Teamwork, Innovation, Excellence, and Celebrating achievements!
We are looking for a highly motivated and robust General Manager who has vision and strategy as well as the desire to achieve without accepting second best. The successful candidate will have a proven track record of leading by example while motivating and providing clarity.
Key Responsibilities
1. Supports the team to meets and exceeds store targets, driving performance by reviewing and analysing performance v target, completing SMART action plans to address any underperforming areas within the stores.
2. Develops store succession plans through effective and timely recruitment, regular 121s and coaching logs to develop the team to achieve their goals.
3. Manages the Sales floor with presence, direction and control, leading your management team by example in ensuring sales opportunities are grasped and maximised
4. Ensures the highest standards for store and colleague presentation, upholding the luxury brand image, working with facilities to maintain store fabric and highlight any repair or renewal of assets where required.
5. Effectively manages the rota system and ensures staffing levels are maintained to offer the best service whilst staying with budgeted parameters. Effectively manages labour through consistent policy application for timekeeping and absence.
6. Work with marketing team to effectively plan and arrange in store events to drive sales.
7. Identify new business development areas in order to increase sales, including continuous competitor analysis and action planning with SMART objectives.
8. Creates an exciting culture of delighting customer, ensuring stores promote our ‘A Cut Above’ philosophy.
We offer the opportunity to:
* Be part of a renowned, family owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced
* Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we fully sponsor colleagues to complete their JET qualification – and reward them when they pass!
* Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non managerial roles.
* Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
* Enjoy a competitive salary (negotiable based on experience) and industry leading bonus package
We have the highest of standards and expect this of our colleagues as a prerequisite. We seek like-minded, competitive, driven, commercial and people focused leaders to share our journey.
You bring your strong people and operational management skills with you.
In return, you will get fantastic guidance and support from our central team across Finance, HR, Marketing, IT and our Workshop as well as some of the best experience in the industry in our Retail Support Team.