Job summary We are looking for an individual who is an experienced Receptionist or has staff management experience, to take on this new role in our busy Emergency Floor (ED/AMU/SDEC/UTC) based at The William Harvey Hospital. The successful applicant will work alongside the Administration manager and to lead the team of Admin and Clerical staff. A sound knowledge in the use of hospital-based IT systems is required for the role Main duties of the job The post holder will require excellent communication and organisational skills, also a minimum of 1 years' experience in an administrative role in a busy department. The candidate will need to use their own initiative and be able to work unsupervised independently. Also, the ability to manage a varied workload. The applicant must be able to work flexible hours and be available to cover shifts About us We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day. Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above. Date posted 10 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Per Annum Contract Permanent Working pattern Full-time Reference number 344-4987WHH Job locations William Harvey Hospital Kennington Rd Ashford TN24 0LZ Job description Job responsibilities Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'. Job description Job responsibilities Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'. Person Specification Skills Essential Experience of using software to monitor report and implement processes and systems Experience of working in a team role, where using influencing skills was important Previous relevant experience supporting office manager/ operational manager in administrative functions Use of Word/Excel to a high standard, in order to analyse and present data in a clear and concise way Desirable Experience of rostering staff or dealing with sickness management Experience working within the UEAM as a receptionist/Ward Clerk Qualifications Essential Educated to minimum NVQ Level 2 or equivalent standard, or relevant demonstrable experience Personal/Professional Attributes Essential Effective communication skills, including being diplomatic and calm under pressure Demonstrable strong organisational skills Negotiation and problem solving skills Person Specification Skills Essential Experience of using software to monitor report and implement processes and systems Experience of working in a team role, where using influencing skills was important Previous relevant experience supporting office manager/ operational manager in administrative functions Use of Word/Excel to a high standard, in order to analyse and present data in a clear and concise way Desirable Experience of rostering staff or dealing with sickness management Experience working within the UEAM as a receptionist/Ward Clerk Qualifications Essential Educated to minimum NVQ Level 2 or equivalent standard, or relevant demonstrable experience Personal/Professional Attributes Essential Effective communication skills, including being diplomatic and calm under pressure Demonstrable strong organisational skills Negotiation and problem solving skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name East Kent Hospitals University NHS Foundation Trust Address William Harvey Hospital Kennington Rd Ashford TN24 0LZ Employer's website https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)